• This policy covers all standard custom hat orders — adjustable trucker hats, dad hats, rope hats, snapbacks, and 5-panel hats. Fitted hat orders (Flexfit and New Era 59FIFTY) include additional size verification steps before production begins.

Production Timeline

Order Type Timeline
Standard production 7–10 business days from order placement (includes digitizing, proof, revisions, and production)
Ground shipping 3–7 business days after production
2-day shipping 2 business days after production
Overnight 1 business day after production

Note: Business days are Monday–Friday, excluding U.S. federal holidays. Total delivery = production time + shipping transit.

What Affects Your Timeline

  • What speeds up delivery

    • Submit a vector logo file (.AI, .EPS, or vector .PDF) — eliminates prep time
    • Respond to your proof quickly — every day of delay pushes your ship date back
    • Provide complete order specs upfront: hat style, color, quantity, and shipping address

  • What can cause delays

    • Proof revision requests — each round adds 1–2 business days
    • Slow proof response — we cannot proceed until you approve
    • Low-quality artwork requiring extra digitizing preparation
    • High-demand periods: Nov–Dec and Mar–May. Order 5–6 weeks in advance.

  • Shipping Methods & Carriers

    After production and quality inspection, orders ship via UPS (primary), FedEx, or USPS for smaller orders.

  • Shipping Costs

    Calculated at checkout based on weight, destination, and speed. For bulk orders of 500+ hats, contact us about freight options for lower costs.

  • Tracking Your Order

    A confirmation email with your tracking link is sent the day your order ships. If missing after 24 hours of ship date, contact us.

    support@speedyproshats.com

  • Domestic & International

    We ship to all 50 U.S. states.Tampa Bay area businesses(Hillsborough, Pinellas, and Pasco) may arrange local pickup at ourBrandon, FL facility.

    International shipping is available in select cases. Contact us for customs requirements. Customers are responsible for all duties and import taxes.

Damaged, Lost & Missing Shipments

  • Damaged in Transit

    Photograph packaging and products immediately. Email us within 15 days of delivery. We will file a carrier claim and arrange replacement.

  • Lost in Transit

    If tracking shows no movement for 5+ business days without a delivery scan, contact us for a carrier trace.

  • Wrong Address

    Verify your address at checkout. We cannot update labels once created. We are not responsible for incorrect addresses provided.