Returns Refunds

Custom Products Are Non-Returnable

Every hat we make is custom-decorated with your logo, to your specifications. Because these items can't be resold, all custom orders are final sale and non-returnable and non-refundable — this is standard across the custom embroidery industry. The proof approval step exists specifically to protect you: nothing goes into production until you sign off on exactly how your order will look.

What You Approve Is What You Get

Before production, you receive a digital proof showing your logo placement, thread colors, sizing, and hat selection. Once you approve it, that proof is what we produce. We can't accept returns or issue refunds for errors that were visible on an approved proof — including spelling, color choices, or sizing — so please review every detail carefully before approving.

If We Made a Mistake

If your order arrives with a production error on our end — the wrong item, a defect, a misprint that doesn't match your approved proof, or damage that occurred before shipping — we will make it right with a replacement or correction at no cost to you.

To start a claim, email support@speedyproshats.com within 15 days of delivery with:

• Your order number
• A clear description of the issue
• Photos showing the problem

We review every claim within 2 business days. Claims submitted more than 15 days after confirmed delivery may not be eligible.

Damaged in Shipping

If your order is damaged in transit, photograph both the packaging and the products immediately and email us within 15 days of delivery with your order number and photos. We'll file a carrier claim and arrange a replacement.

Cancellations

Orders can only be cancelled before you approve your proof. Once approved, production begins immediately and the order can't be cancelled. The $50 setup fee is non-refundable once digitizing has begun. For orders of 12+ where the setup fee is waived, a $30 cancellation fee applies if your logo has already been digitized.

Wrong Address

We're not responsible for orders shipped to an incorrect address provided at checkout. Please verify your shipping address before completing your order, and contact us immediately if a correction is needed — we can update it before a shipping label is created, but not after.

Questions?

We're real people and we want you happy with your hats. If something isn't right, email support@speedyproshats.com and we'll take care of you.